Send the following on WhatsApp
Continue to ChatWhenever encountering a troublesome person, do not identify him as being cruel or stupid or rude or anything else like that. Instead, see him as a frightened person. - Vernon Howard from https://whatsmyquote.com/quote/whenever-encountering-a-troublesome-person-do-not-identify-him-as-being-cruel-or-stupid-or-rude-or-anything